A triple win! Petromin Express is proud to announce that it has emerged with two Gold Awards and a Silver Award at the GCXA’23. This outstanding achievement stands as an affirmation of our commitment towards excellence in customer service, promising sustainable success for years down the line.

Overcoming substantial competition from the region’s strongest corporations, Petromin Express achieved remarkable success in our second year of participation. With competitors hailing from industries known for their CX prowess and technical acuity – including Hospitality, Banking & Insurance, Telecom, as well as government ministries with considerable financial clout – this is an accomplishment to be proud of.

As a result of our team’s sheer determination and expertise, we rose above the competition and stood out as the only automotive company to receive these prestigious awards.

Gold Award – Best Use of Technology:

Recognizes companies that have incorporated the latest technologies to enhance customer experience. At Petromin Express, we have utilized innovative technologies such as License plate Recognition, Station locator with bay availability, Digital interactions via Chatbot for invoicing and feedback, use of technology for data enhancing and much more. Our commitment on staying at the forefront of industry trends and investing in the latest technologies has enabled us to provide seamless and efficient services to our customers, contributing to our success in winning this award.

Silver Award – Customer Happiness:

This award recognizes companies that have mastered the art of customer delight. It takes into account various factors, the pleasant experience of getting in touch, on-site service journey, post service satisfaction including the company’s responsiveness to customer inquiries and ability to resolve customer issues promptly and efficiently.

Gold Award – Best CX Leader of the Year:

Mr. Tariq Javed, our CEO – National Car Maintenance Co. has received a Gold Award at this year GCXA ‘23. This award recognizes a leader who has made a significant impact in CX domain by driving a transformational journey with an ambitious team aiming towards superior CX by building meaningful relationships among employees and customers.

These recognitions affirm our team’s unwavering commitment in providing exceptional service, and we are proud of our team’s dedication to our customers.